No. Our care plans are month-to-month — you can cancel anytime with 30 days notice. Store build projects are scoped upfront with a clear deliverable and timeline, so there's no open-ended commitment. We'd rather earn your business every month than lock you in.

Just ask. We handle a lot of work that falls outside tidy categories — custom app development, Shopify Plus features, third-party integrations, email flows, and more. If it's Shopify-related, chances are we've done it. Book a strategy call and we'll figure out the right approach together.

Absolutely. Lots of clients start on Maintain to get their store stable, then move to Grow when they're ready to push on growth. Upgrades take effect the following billing cycle — just let us know and we'll handle the rest.

Most builds take 4–8 weeks from kickoff to launch. The timeline depends on how complex the store is, how many products you have, and how quickly we can get content and assets from you. We'll give you a realistic timeline during the strategy call — and we stick to it.

Yes. Care plan clients get priority scheduling and a dedicated Slack channel for quick communication. If something breaks or needs urgent attention, you're not waiting in a queue.

For a store build: access to your current platform (if migrating), your product catalog, brand assets like your logo and any brand guidelines, and a rough idea of what you want the store to do. For care plans: just Shopify staff access. We'll walk you through everything on the kickoff call.

$2,500 is our starting point for straightforward builds. More complex projects — large catalogs, custom functionality, Shopify Plus, or multi-market setups — are scoped individually and priced accordingly. We'll give you a firm quote after the strategy call, and that number doesn't change once we've agreed on scope.